We currently ship to most countries worldwide with reliable carriers and tracking! FallinDesign offers international shipping to bring authentic Korean stationery and lifestyle products directly to your doorstep. View Full Shipping Information & Rates

We want you to be completely in love with your purchase! If for any reason you're not, we accept returns on most items within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. For a complete overview of our policy, please see our Returns page.

Shipping times can vary depending on your location. Here are our general estimates:

• North America: 6-15 business days
• Europe & Australia: 10-20 business days
• Asia: 5-12 business days
• Other Regions: 15-25 business days

Please note these are estimates and can be affected by customs processing in your country. For more detailed information, please visit our Shipping Policy page.

Placing an order is super simple!

1. Browse our collections and find the cute items you love.
2. Click "Add to Cart" on your chosen products.
3. When you're ready, click the shopping cart icon to review your items.
4. Proceed to checkout, enter your shipping and payment information, and you're all set! We'll send you a confirmation email right away.

We process orders quickly to get your goodies to you as soon as possible! If you need to make a change or cancel, please contact us immediately. While we can't guarantee changes after an order is placed, we will always do our best to help.

Important: If your order is already awaiting shipment or shipped, it is not available to cancel your order. You can return your order to us once you've received it.

Gift Certificates are nonrefundable. If that timescale has already gone, and the voucher hasn’t been used, get in touch with us.

• 'Awaiting fulfillment' - You have completed the checkout process and payment has been confirmed
• 'Awaiting shipment' - Your order has been pulled and packaged and is awaiting collection from a shipping provider
• 'Shipped' - Your order has been dispatched and is on it's way to you. This does not mean it has been delivered, it may still be in transit.

If an item in your order is unavailable, we'll ship the rest of your order and immediately refund you for the out-of-stock item using your original payment method.

Most of our sold-out products are discontinued and will not be restocked.

We accept a wide range of payment methods to make your checkout experience as smooth as possible, including:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Google Pay

All transactions are processed in USD and are secured with SSL encryption.

If you are seeing an error upon entering your credit card information please make sure of the following:
1) The credit card numbers you entered is correct, including the security code
2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem)
3) You have sufficient funds in your account (if using a debit card).
Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal or Google Pay.

All of our carefully curated products are shipped with love directly from our headquarters in South Korea. We're excited to bring the best of Unique Stationery & Cute Things straight to your doorstep!

We currently ship to most countries worldwide with reliable carriers and tracking! FallinDesign offers international shipping to bring authentic Korean stationery and lifestyle products directly to your doorstep. View Full Shipping Information & Rates

Shipping times can vary depending on your location. Here are our general estimates:

• North America: 7-15 business days
• Europe & Australia: 7-20 business days
• Asia: 5-12 business days
• Other Regions: 15-25 business days

Please note these are estimates and can be affected by customs processing in your country. For more detailed information, please visit our Shipping Policy page.

Once your order ships, we'll send you a shipping confirmation email with a tracking number. You can use this to keep an eye on your package as it makes its way to you!

You can easily track your order in your order history. Just log into your account with your email and password, then click on your order number. Your tracking number will appear under the Status

Click here to track your order.

In most cases, any customs or import duties are charged once the parcel reaches its destination country. If customs duty may be charged, a brokerage fee(service fee) will be charged by courier. Fallindesign has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. We prepared the package with the best condition for the smooth customs. Please note that import duties and any other import charges and taxes are not included in the item price or shipping charges. These charges ultimately the buyer's responsibility.

Yes, but with limitations. Orders to international P.O. Boxes can only be shipped using Standard or Economy services and will be delivered by your local post office.

Express shipping is not available for P.O. Box addresses.

If your order arrived with damaged or incorrect items, we're here to help! Please contact us right away with details and, if possible, photos of the issue. We'll begin to process a free reshipment for those things for you!

For lost packages, please contact our support team so we can investigate with the carrier. We offer a 100% refund if your package is lost while in transit.
We are not liable for lost packages if tracking shows delivery to the correct address without signature requirement.

Please double-check your shipping address! If an order is returned due to an address error, we can reship for a new shipping fee. If you prefer a refund, it will be processed minus the original shipping and return fees (starting from $6.90).

If you experience a missing item from your order, please email support@fallindesign.com within three (3) business days of delivery and we'll take care of it quickly.

If you want to return the item(s) for your order, please e-mail us at support@fallindesign.com to let us know what you want to return. If you can let us know why you want to return the items that would be awesome so that we can work on addressing the issues that caused the return. We will then respond to you with our return address.

To initiate a return on an international order, you must contact us within 30 days from the date your package arrives to create a Return Authorization.

Return Process:

1. Pack the item(s) securely in the original product packaging, if possible
2. Print your invoice, circle the returned item(s) and put it in the box
3. Remove all extra labels from the outside of the package
4. Follow any additional instructions provided via email along with the return shipping address

You are responsible for return shipping charges. We recommend using Insured Parcel Post.

Items must be in new, unused condition with original packaging intact. Opened items that show signs of use cannot be returned unless they are defective.

For regular returns, you are responsible for return shipping costs. However, if we sent you a wrong or defective item, we will cover all return shipping costs.

Unfortunately, we're unable to provide a return label. To ensure the lowest cost for your return shipping, we recommend using a postal service. Please note that customers are responsible for return shipping fees.

Once we receive and inspect your return, we'll process your refund within 2-3 business days. The time it takes to appear in your account depends on your payment method.

This is why we strongly recommend using insured shipping for returns. Keep your tracking number and shipping receipt. If your return gets lost, please contact us immediately with your tracking information.

Unfortunately, we're unable to process direct exchanges right now. If you'd like a different item, please return your original purchase and then place a new order for the item you want on fallindesign.com. We appreciate your understanding!

We're sorry if there was an issue with your refund. Kindly contact our Customer Care Team. They will do their best to assist you as soon as possible.

We highly recommend creating a Fallindesign account! It's quick, free, and makes future shopping a breeze. You can sign up now, or simply create your account when you check out – whatever works best for you!

You can definitely make a purchase without creating an account.

• Faster Checkout: Save your shipping and billing information for quicker, hassle-free purchases every time.

• Order History & Tracking: Easily view all your past orders and track the status of your current shipments in one convenient place.

• Wishlist: Save your favorite items for later or share them with friends and family.

• Exclusive Offers & Updates: Be the first to know about new arrivals, special promotions, and member-only discounts tailored just for you!

• Manage Your Preferences: Update your contact details and communication preferences easily."

Do not worry if you have lost your FallinDesign password! You can find a "Forgot your password" link anywhere on our site where you need to log in. After you click it and enter the email address you used to sign up, we'll send you steps right away on how to change your password.

If you wish to cancel your FallinDesign account, simply email our Customer Care Team. To help us process your request smoothly, please include the following information in your email:

• Your username

• Your registered email address

• Your reason for cancellation

Please keep in mind that by canceling your account, you will lose all the benefits associated with being a registered member.

There are two easy ways to unsubscribe from our emails:

• Click the 'unsubscribe' link located at the bottom of any newsletter you receive from us.

• Contact our Customer Care Team, and one of our representatives will gladly unsubscribe your email address for you.