Placing an order is super simple!

1. Browse our collections and find the cute items you love.
2. Click "Add to Cart" on your chosen products.
3. When you're ready, click the shopping cart icon to review your items.
4. Proceed to checkout, enter your shipping and payment information, and you're all set! We'll send you a confirmation email right away.

We process orders quickly to get your goodies to you as soon as possible! If you need to make a change or cancel, please contact us immediately. While we can't guarantee changes after an order is placed, we will always do our best to help.

Important: If your order is already awaiting shipment or shipped, it is not available to cancel your order. You can return your order to us once you've received it.

Gift Certificates are nonrefundable. If that timescale has already gone, and the voucher hasn’t been used, get in touch with us.

• 'Awaiting fulfillment' - You have completed the checkout process and payment has been confirmed
• 'Awaiting shipment' - Your order has been pulled and packaged and is awaiting collection from a shipping provider
• 'Shipped' - Your order has been dispatched and is on it's way to you. This does not mean it has been delivered, it may still be in transit.

Most of our sold-out products are discontinued and will not be restocked.

We accept a wide range of payment methods to make your checkout experience as smooth as possible, including:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Google Pay

All transactions are processed in USD and are secured with SSL encryption.

If you are seeing an error upon entering your credit card information please make sure of the following:
1) The credit card numbers you entered is correct, including the security code
2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem)
3) You have sufficient funds in your account (if using a debit card).
Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal or Google Pay.

All of our carefully curated products are shipped with love directly from our headquarters in South Korea. We're excited to bring the best of Unique Stationery & Cute Things straight to your doorstep!

We currently ship to most countries worldwide with reliable carriers and tracking! FallinDesign offers international shipping to bring authentic Korean stationery and lifestyle products directly to your doorstep. View Full Shipping Information & Rates

Shipping times can vary depending on your location. Here are our general estimates:

• North America: 7-15 business days
• Europe & Australia: 7-20 business days
• Asia: 5-12 business days
• Other Regions: 15-25 business days

Please note these are estimates and can be affected by customs processing in your country. For more detailed information, please visit our Shipping Policy page.

Once your order ships, we'll send you a shipping confirmation email with a tracking number. You can use this to keep an eye on your package as it makes its way to you!

You can easily track your order in your order history. Just log into your account with your email and password, then click on your order number. Your tracking number will appear under the Status

Click here to track your order.

Yes, but with limitations. Orders to international P.O. Boxes can only be shipped using Standard or Economy services and will be delivered by your local post office.

Express shipping is not available for P.O. Box addresses.