Information We Collect

Transparency in every interaction

Personal Information

We collect information you provide directly, such as your name, email address, shipping address, and phone number when you create an account, make a purchase, or contact us. This information is essential for processing orders and providing customer service.

Browsing Information

We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on our site. This helps us improve your shopping experience and optimize our services.

Order Information

Purchase history, product preferences, and shipping details to fulfill your orders and provide personalized recommendations.

Communication Data

Correspondence through email, chat, or phone to provide customer support and resolve any issues you may have.

Analytics Information

Website usage patterns and preferences to enhance user experience and develop better products and services.

How We Protect Your Data

Advanced security measures at every level

SSL Encryption

End-to-end protection

All data transmitted between your browser and our servers is protected using 256-bit SSL encryption. This ensures that your personal information, payment details, and browsing activity remain secure from unauthorized access.

PCI DSS Compliance

Payment security standard

We maintain PCI DSS Level 1 compliance, the highest level of payment security certification. Your credit card information is never stored on our servers and is processed through secure, certified payment gateways.

Regular Security Audits

Continuous monitoring

Our security systems undergo regular assessments and updates to protect against emerging threats. We work with qualified security assessors to ensure our practices meet the highest industry standards.

Your Rights & Control

You have full control over your personal data

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days.

Correct Information

You can update your personal information at any time through your account settings or by contacting our customer service team.

Delete Your Data

You have the right to request deletion of your personal information, subject to certain legal obligations and legitimate business interests.

Data Portability

You can request your data in a portable format to transfer to another service provider, where technically feasible.

Opt-Out Rights

You can opt out of marketing communications at any time and request that we stop processing your data for certain purposes.

Global Compliance

We comply with GDPR for EU customers, CCPA for California residents, and other applicable privacy laws worldwide.

Third-Party Partners

Trusted partners who help us serve you better

Payment Processors

Secure payment handling

We work with certified payment processors like Stripe and PayPal to handle your payments securely. These partners are PCI DSS compliant and never share your payment information with us.

Shipping Partners

Reliable delivery services

We share necessary shipping information with our logistics partners to ensure your orders reach you safely. This includes your name, address, and order details.

Analytics Providers

Website improvement insights

We use analytics services to understand website performance and user behavior. This helps us improve your shopping experience and optimize our services.

Contact Us

We're here to help with any privacy concerns

Email Support

For privacy-related questions or to exercise your rights, contact us at support@fallindesign.com. We respond to all inquiries within 48 hours.

Response Time

We process data access requests within 30 days and respond to general privacy inquiries within 48 hours during business days.

Data Protection Officer

Our dedicated privacy team ensures compliance with all applicable privacy laws and regulations. Contact us for any data protection concerns.