30 Days Return Policy

If you are not satisfied with your purchase, you may return it within 30 days of the order shipment date for a refund in the original form of payment, less the original shipping charge.

Condition Requirements

Items must be unused and in new condition with original packaging intact. All goods will be inspected upon return.

Shipping Costs

Original shipping charges will not be refunded. You are responsible for return shipping costs unless the item is defective or wrong.

Important Notes

Fallindesign is not responsible for customs, taxes, and duties. Items in unsuitable condition may be sent back or subject to additional charges.

Wrong or Defective Items

We sincerely apologize if we've shipped the wrong or defective item. This is very unusual, and we want to resolve this as quickly as possible.

Our Guarantee

We will refund the full cost of merchandise and shipping charges or send a replacement as soon as possible.

Time Limit

You must return the item within 14 days from the day you received it. We will cover all shipping costs.

Important: Please ensure any security seals, labels, or tags are still intact when inspecting the item. Take reasonable care during inspection.

Frequently Asked Questions

Everything you need to know about our shipping

Items must be in new, unused condition with original packaging intact. Opened items that show signs of use cannot be returned unless they are defective.
Once we receive and inspect your return, we'll process your refund within 2-3 business days. The time it takes to appear in your account depends on your payment method.
For regular returns, you are responsible for return shipping costs. However, if we sent you a wrong or defective item, we will cover all return shipping costs.
Yes, but please note that you are responsible for all return shipping costs and any customs fees. We recommend contacting us first to discuss the best return method for international orders.
This is why we strongly recommend using insured shipping for returns. Keep your tracking number and shipping receipt. If your return gets lost, please contact us immediately with your tracking information.