FAQ - Shipping & Delivery

International delivery information

When will my order ship?

Where is the tracking number for my order?

  • You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order and the tracking number.
  • Economy Airmail shipments can not be traced, we can not be responsible for items "lost in shipment" or otherwise "not received".

How can I track or check my order?

  • You can check the status of your order online and find out when it shipped.
    If you feel your order is taking longer than normal to arrive, please check your order status online.
    Track your order HERE!
  • You may sign in at for your Order History at any time. Information about your open orders, tracking, and past orders is available.

Will I be charged customs and import charges?

  • Any import duties, taxes or brokerage fees are the sole responsibility of the receiving customer.
    Any customs or import duties are charged once the parcel reaches its destination country. If customs duty may be charged, a brokerage fee(service fee) will be charged by courier. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
    We prepared the package with the best condition for the smooth customs.

    Calculate custom duty

Has my order been shipped out yet?

  • As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. Our Warehouse team works around the clock so you could receive the email in the day or the night. From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account.

An item is missing from my order.

  • Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.

    If your order has been sent separately then the delivery note will only state which items should be in that part of your order. 
    Please check the delivery notes from each part of your order to make sure you are not missing anything. 

    If something is missing then please get in touch with Customer Care.

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